Shipping & Returns

Shipping Policy

Delivery Area

WorldMart currently delivers across the United Arab Emirates. Delivery availability may vary depending on your exact location.

Delivery Times

We aim to deliver your groceries as quickly as possible. Most orders arrive within the same day or during your selected delivery slot. During peak periods, public holidays, or extreme weather conditions, delivery times may be slightly extended.

Delivery Fees

Delivery charges are calculated at checkout based on your location and order size.

Order Tracking

Once your order is confirmed, you may receive notifications regarding its status and estimated arrival time.

Customer Availability

Please ensure someone is available to receive the order at the selected delivery time. Failed delivery attempts due to customer absence may result in additional delivery charges.

Returns & Refunds Policy

Perishable Items

Due to the nature of fresh groceries, perishable items cannot be returned once accepted. However, if you receive damaged, expired, or incorrect products, please contact us immediately for assistance.

Non-Perishable Items

Eligible non-perishable products may be returned if unused, unopened, and in their original packaging, subject to approval.

Refund Process

Approved refunds for online payments will be issued back to the original payment method. Processing times may vary depending on your financial institution.

Order Issues

If something isn’t right with your order, we encourage you to report it as soon as possible so our support team can resolve the issue quickly.

Need Help?

If you have any questions about shipping, returns, or your order, our support team is ready to assist you.