Shipping And Returns

Customer care

Shipping & Returns

How we get your order to your door across Dubai, and what to do if something isn't right when it arrives.

Same-day delivery

Order before 8 PM and get it the same day across Dubai.

Free over Dhs. 100

Delivery is on us for every order above Dhs. 100.

Easy returns

Not happy with an item? Tell us within 7 days.

Delivery areas & charges

We deliver across Dubai from our store in Jumeirah Village Circle. Charges depend on how far you are from us.

Area Delivery time Minimum order Delivery fee
JVC, JVT & Motor City Within 60 minutes Dhs. 30 Free
Al Barsha, Discovery Gardens, Sports City 2 – 3 hours Dhs. 50 Dhs. 10 (free over Dhs. 100)
Rest of Dubai Same day / next day Dhs. 75 Dhs. 15 (free over Dhs. 150)
Other emirates 1 – 3 working days Dhs. 100 Dhs. 25
Fresh & frozen items: chilled, frozen and fresh produce is delivered in insulated bags within Dubai only, so it reaches you in perfect condition.

How your order reaches you

Four steps from checkout to your doorstep.

  1. You place the order Pay by card, digital wallet, or choose cash on delivery. You'll get an email confirmation right away.
  2. We pick and pack Our team hand-picks every item, checking expiry dates and quality on fresh products before packing.
  3. Your order goes out for delivery You'll receive a tracking link by SMS or email. Track it any time from the Track Your Order page.
  4. Delivered to your door Our driver calls before arriving. Please check your items at the door — it's the easiest time to sort out anything missing.

Returns & exchanges

If an item arrives damaged, expired or simply isn't what you expected, we'll make it right.

What we accept

  • Damaged, leaking or expired products
  • Wrong item delivered
  • Missing items from your order
  • Unopened packaged goods in original packaging, within 7 days
  • Electronics, stationery and toys in sealed condition, within 7 days

What we can't take back

  • Fresh produce, meat, dairy and bakery once accepted at the door (report on the same day instead)
  • Opened or partly used food and beverages
  • Personal care items with a broken seal
  • Anything reported after 7 days of delivery
  • Items returned without their original packaging

Reporting a problem

WhatsApp or call us on +971 58 109 7260 with your order number and a photo of the item. For fresh and chilled products, please report the same day. For everything else you have 7 days from delivery.

Once approved, we'll either collect the item on your next delivery or arrange a pickup — there's no collection charge when the fault is ours.

Refunds

Payment method Refund goes to Time to arrive
Credit / debit card Original card 5 – 10 working days
Digital wallet Original wallet 3 – 7 working days
Cash on delivery Bank transfer or store credit 2 – 5 working days
Cancelled an order? Orders can be cancelled free of charge any time before they're dispatched. Once the driver is on the way, please refuse the delivery at the door instead and we'll refund it in full.

Still need help?

Our team is available 24/7 — call, WhatsApp, or send us a message.

WhatsApp us +971 58 109 7260 Contact page