Privacy Policy

Welcome to WorldMart. We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, or shop at our physical locations across the UAE in compliance with the UAE Personal Data Protection Law (PDPL).

1. Information We Collect

To deliver fresh groceries and a seamless shopping experience, we collect:

• Personal Identity Data: Name, date of birth, nationality.
• Contact Information: Phone number, email, delivery address.
• Payment Details: Transaction data such as amount and status via secure processors.
• Technical Data: IP address, browser type, device information.
• Shopping Preferences: Purchase history, dietary choices, wishlist items.

2. How We Use Your Information

• Order Fulfillment: Process purchases and deliver groceries.
• Customer Support: Handle inquiries, refunds, and returns.
• Marketing: Send promotions with your consent.
• Security: Detect fraud and protect our platform.

3. Data Sharing

We never sell your data. Information is shared only when necessary with:

• Delivery partners
• Secure payment providers
• Cloud and IT service providers
• UAE legal authorities when required

4. Data Retention

Your data is stored only as long as necessary for operational, legal, and accounting purposes under UAE regulations.

5. Your Rights

• Request access to your data
• Correct inaccurate information
• Request deletion (within legal limits)
• Opt out of marketing communications

6. Security

We implement strong technical safeguards including SSL encryption, firewalls, and restricted data access to protect your personal information.

7. Cookies

Cookies help us improve your shopping experience by remembering your cart and preferences. Disabling cookies may limit some site functionality.